IMPACT Framework
Three pillars. One purpose: building safe, consistent, high‑performing operations.
The Three Pillars of IMPACT
QSE IMPACT Frameowork is built on three interconnected pillars — Compliance, Culture, and Continuous Improvement. Together, they create safe, consistent, and high‑performing operations.
Compliance
Doing the right things, the right way, every time.
Compliance is your foundation — legal requirements, standards, SOPs, and audit readiness. Without compliance, nothing else is stable.
Example: A plant that follows lockout-tagout correctly, every time, without shortcuts.
Takeaway: Compliance creates stability and protects people.
Culture
How people think, behave, and take ownership — even when no one is watching.
Culture is built through leadership, habits, and daily behaviour. It’s what turns rules into routines. The focus is to build daily habits.
Example: Supervisors who coach instead of blame, and teams who speak up early.
Takeaway: Culture drives behaviour and long-term consistency.
Continuous Improvement (CI)
Small, consistent improvements that compound into long-term performance.
CI is not big projects — it’s daily problem-solving, learning, and making things slightly better each day.
Example: Operators identifying small process issues and fixing them before they become breakdowns.
Takeaway: CI keeps the operation moving forward.
How the Three Pillars Work Together
Compliance creates stability. Culture drives behaviour. Continuous Improvement builds progress. When these three pillars work together, operations become safer, more consistent, and more capable of long‑term performance.
Compliance
Stability
Compliance gives the operation a stable foundation. Without it, culture becomes inconsistent and CI becomes chaotic.
Culture
Behaviour
Culture turns rules into habits.
It ensures people follow systems even when no one is watching.
Continuous Improvement
Progress
CI builds momentum. It ensures the operation keeps learning, adapting, and improving.
When stability, behaviour, and progress align, operations transform. This is the core of IMPACT Framework.
IMPACT in Real Operations
The IMPACT Framework is not theory. It shows up in the routines, conversations, and decisions that shape daily operations. Here’s how the three pillars come alive on the ground.
Toolbox Meetings
Short explanation: Daily conversations that reinforce compliance, shape culture, and spark small improvements.
Example: Teams discuss yesterday’s issues, today’s risks, and one improvement idea.
Supervisor Coaching
Short explanation: Leaders model behaviour- Leaders being visible and felt their presense, correct deviations, and build ownership.
Example: A supervisor guiding an operator through a safer or more efficient method.
Plant Walkabouts
Short explanation: A structured way to observe conditions, behaviours, and opportunities for improvement.
Example: Spotting a recurring housekeeping issue and fixing the root cause.
Quality Checks
Short explanation: Ensuring products meet standards through consistent, disciplined routines.
Example: Operators verifying slump, moisture, or gradation before production continues.
Production Planning
Short explanation: Aligning people, equipment, and materials to deliver safely and efficiently.
Example: A morning planning meeting that prevents bottlenecks and downtime.
Risk Assessments
Short explanation: Identifying hazards, assess risk, establish controls. Prevent accidents
Example: A team reviewing a task and adjusting controls before starting work.
Start With IMPACT
Every transformation begins with one step. Choose the area that matters most to your operation and start applying the IMPACT principles today.
Compliance Checklist
Short description: A simple, practical starting point to stabilise your operation and build consistency.
Culture Playbook
Short description: Daily behaviours and leadership habits that shape a strong, accountable culture.
CI Starter Kit
Short description: Small improvements that compound into long-term performance.
IMPACT is not a project. It’s a way of working — one that grows with your people, your plant, and your performance.